Following a widely reported design flaw that could potentially break the S Pen stylus for Galaxy Note 5 users, Samsung has started shipping units of the smartphone with a warning sticker to inform users that they should not insert the S Pen backwards into its slot.
In August, several users reported that their S Pen was getting stuck inside the Galaxy Note 5 when inserted backwards. Any attempt to remove it was causing damage to the stylus’ detection mechanism. The design was arguably flawed, as it would have been relatively simple to prevent backwards entry of the stylus into the slot. The company had said at the time that users should read the manual to avoid committing such mistakes.
It appears however that the company has realised a retort to read the user manual was not the appropriate mitigation. As many users do not read their operating manuals or guides in detail, Samsung apparently believes a removable plastic sticker on the device will make them aware. Putting a sticker on the back of the device is certainly much cheaper than making available a new S Pen to users.
“Be sure to insert your S Pen with the nip pointed inward. Inserting the S Pen the wrong way can cause it to become stuck and can damage the pen and your phone,” the message reads. The text is followed by two images that are there to help to convey the message easily, even to those who don’t bother reading.
The new practice by Samsung was spotted on a YouTube unboxing video for a T-Mobile Galaxy Note 5, and it is not yet known if the company has started shipping units with the warning sticker to all markets where the phone is available.
With the Galaxy Note 5, the company also introduced an improved S Pen which comes with several design changes, which is perhaps what should be blamed for the glitch. Because of the way it has been designed, the Galaxy Note 5 doesn’t offer any resistance to the pen when you’re inserting it the wrong way, which makes it difficult for users to realise their mistake until the damage is done.